Returns & Refund Policy

14-Day Right of Withdrawal

At Ultimate Darts, we respect your rights under European consumer protection legislation.

If you are a consumer purchasing an eligible product online, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

If your order consists of multiple items delivered separately, the withdrawal period generally begins when you receive the final item.

To exercise this right, email info@ultimate-darts.com with a clear statement that you wish to withdraw from your purchase. You do not need to provide a reason.

After notifying us of your withdrawal, you have an additional 14 days to return the goods.

Return Address

Ultimate Darts
Vlinderveen 274
3205 EK Spijkenisse
The Netherlands

Please contact us before returning your order so we can provide the necessary instructions.

Return Shipping Costs

For returns under the statutory right of withdrawal, the customer is responsible for the direct return shipping costs, unless otherwise agreed.

You may inspect the product as you would in a physical store. If the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in value.

Personalised and Custom-Made Products

Under European consumer protection legislation, the statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.

This may include Ultimate Darts cards created specifically with your own photograph, name or individually commissioned design.

Standard catalogue products are not automatically excluded from the right of withdrawal simply because they are manufactured or printed after an order is placed.

Your statutory rights concerning defective, damaged or incorrectly supplied products always remain applicable.

Refunds

When you withdraw from an entire eligible order, we will refund the payments received, including the original standard delivery costs.

Additional charges for an upgraded delivery service are not refundable.

Refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notification.

We may withhold the refund until we have received the returned products or you have provided proof of return shipment, whichever occurs first.

Refunds will be made using the original payment method unless expressly agreed otherwise, without additional refund fees.

Damaged, Defective or Incorrect Products

If your order arrives damaged, is defective or differs from what you ordered, please contact us at info@ultimate-darts.com with your order number and a description of the issue.

Your statutory consumer rights, including the legal guarantee, remain unaffected by the withdrawal period or the personalised-product exception.

Where a return is necessary because goods do not conform to the contract, the necessary return costs will not be charged to you.

Model Withdrawal Form

To: Ultimate Darts, Vlinderveen 274, 3205 EK Spijkenisse, The Netherlands — info@ultimate-darts.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s):
Order date:
Date received:
Consumer name:
Consumer address:
Date:

You may use this form, but it is not mandatory.